Financial institutions are facing a unique combination of challenges today. Customers are demanding more flexible access to their financial information, security concerns are greater, financial pressure is greater, and more regulation. The common factor in all of these challenges is technology. Technology either directly drives or supports these initiatives.
To be competitive in today’s market, customers are demanding more access to their financial accounts through the web and mobile devices. The ability to attract customers is driven by your offering of these new access and communication points. These new contact points are about convenience and driving the brand loyalty.
More regulation has come into play with the activities of the last
few years and much of this oversight is again, based in technology.
The ability to prove compliance with these new regulations is based
on reporting where most of the information is provided via technology.
And of course efficiency is driving financial business more than ever
before.
The IT staff is being asked to participate in driving business in
a new way. Coupled with the variability of workloads and evolving requirements,
IT managers are always looking for more efficient ways to deal with
this increasing complexity and more optimally allocate resources. IT
Works can significantly improve and automate the process of change
management which in turn can remove much of this relentlessly increasing
burden from IT personnel. Automating the process of managing, updating
and repairing software, applications and systems lets IT managers focus
their attention on improving and adding functionality and performance,
instead of just maintaining the status quo. |
- Providing more strategic focus. IT
is a key business partner involved in creating innovation requiring
IT personnel to invest more time in strategic activities. And there
will always be daily, much needed tasks IT performs to keep your business
engine running. IT Works solutions enables your staff to automate
the majority of these tasks associated with their support efforts,
providing them the valuable time to focus on initiatives that put you
ahead of your competition.
- Simplifying system complexity. As
the boundaries between internal and external support have blurred,
the IT department now has to deliver services to external partners,
directly to customers, as well as to internal corporate staff resulting
in more system support complexity. IT Works provides the ability to
manage a wide variety of devices servicing a myriad audiences enhancing
service to all of your “customers.”
- Increasing
system flexibility. IT is
tasked with contributing to the strategic efforts of the enterprise
organization. Part of this effort is responding to business process
changes quickly and flexibly in order to make changes in computing
environments. IT Works provides transparency and the capability to
change system configurations quickly and easily. When migrations
or new systems are installed, the majority of this effort can be
automated.
- Decreasing security risk. As systems
become more accessible to a variety of users, risk has dramatically
increased. The possible infiltration of internal computing environments
is now part of daily security monitoring. It is imperative that software
upgrades, virus and security patches are kept current. IT Works provides
a tighter regulation of software-to-computer administration reducing
the possibility of errant software being loaded on part of a network.
There also is a complete change log for each machine which provides
details of the changes to any machine.
- Simplifying support
logistics. Logistics
make it more challenging to manage much of the computer equipment
because it may not be “on-site”. With distributed company
networks, you may have multiple retail outlets, kiosks, branch locations,
or a “super sized” facility. IT Works provides
the ability to manage systems remotely, allowing enterprise wide
management from a single console or screen, reducing the requirements
for the IT staff to physically travel to each device location.
The IT Works Solutions streamlines the operations of supporting and
managing the life cycle of end point computers and servers. IT Works
capabilities deliver increased speed and flexibility to respond to
business changes, lowers risk of running unauthorized software, increased
efficiencies, streamlined workflows, and lower costs. |
