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Products and Services

IT Works

IT Works is a complete solution for your life-cycle management needs for MS Windows-based environments.  From testing, deployment, management, through replacement; IT Works furnishes a framework so your computer systems provide optimum performance and streamline your IT support operations.

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IT Works PCN

IT Works PCN is a complete solution for your process control network life-cycle management needs. PCN environments support the lifeblood of manufacturing. They are complex and highly interdependent on all the applications and processes needed to run a topnotch operation. PCNs require the most advanced levels of testing, integration performance and management of all network nodes.  IT PCN delivers that and more.

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Migration Assessment

Whether you are planning an enterprise migration to a new platform or updating your applications, SMT can help optimize your transition. Our expert professionals work with you to create a project plan that will help speed up platform migration, as well as upgrades and distribution of new software and systems and decrease disruption of day-to-day business activities.

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Installation & Training

SMT offers a complete program to get your staff up to speed and self sufficient as quickly as possible. Our professional staff works with you to determine the most productive mix of installation services and training.

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Professional Remote Support

Using our Remote Support utility, you are able to initiate a Secure VPN connection to our support server. Our Remote Support utility will then start the Microsoft Remote Assistance utility found in Windows Vista and above. At this point, SMT Support personnel can initiate a hands free connection to your computer. We can communicate through the messaging ability of the Microsoft Remote Assistance utility or call on the phone. Our Rate is $75/Hour. We will setup and verify connectivity before requiring payment.

Professional Remote Computer Builds

Using our Remote Build Process, you are able to initiate a Secure VPN connection to our support server. Our Remote Support utility will then start the Microsoft Remote Assistance utility found in Windows Vista and above. At this point, SMT Support personnel can initiate a hands free connection to your computer. We can communicate through the messaging ability of the Microsoft Remote Assistance utility or call on the phone. We will assist in creating a boot device (CD, DVD, or USB Drive) or install the boot system on an existing C: drive. From there, you or our support personnel can backup any data to many device types (Network, USB, Internal Drive, etc.) and start the build process. You will need your Windows DVD or source. If installing Office, you will need that also. Our Rate is $75/Hour and will be charged for time used. We will setup and verify connectivity before requiring payment. After we have verified connectivity, we will request information on software you want us to install. You may install any software after we have finished.

Utility Products

SMT provides a number of off-the-shelf utilities that can enhance your IT staff productivity. Click here to read more about these products on our on-line store…

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