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IT Works PCN

Operating a process control network at peak performance is no easy task; modeling complex business processes, staying ahead of technology changes, constantly evaluating security risks, and continuous maintenance requirements, all make process control systems challenging.

IT Works PCN delivers optimized process control networks and minimizes the difficulty. IT Works PCN enables a complete unattended installation of the process control system, including the operating system, hardware, control platform type, additional software and full customization of the system. The final result is the system in a production ready state for an operator or engineer to use and control the process environment.

Eliminate the need for manual configurations. IT Works PCN maintains the exact node configuration and generates detailed configuration reports. IT Works PCN automates builds, provides remote management, bulletproofs security, enhances disaster recovery, and eliminates variability across all platforms.

At the core of IT Works PCN lies the Hierarchical Inheritance Model that makes it easier to manage computers and deploy software. Deployment of operating systems, applications, configuration updates are as simple as dragging and dropping the software or customization on the desired branch of the tree. All computers within the branch will automatically inherit the change unless otherwise noted. The administrator has instant visibility of equipment configurations and what software is installed on each system.

Demonstration videos:

Hierarchical Inheritance Model greatly lowers knowledge required to manage process control platforms.

  • Quickly and efficiently deploy and migrate hardware, OS and applications
  • Fully automate platform builds, software distribution and disaster recovery
  • Enhanced remote support and management
  • Automated patch and maintenance
  • Bulletproof security and disaster recovery
  • Increase efficiency and reduce variability across all control platforms
  • Operator ready state upon build completion
  • Integrate Deploy 3rd Party software without any manual installation

Deployment - Operating Systems & Applications

  • Quickly realize ROI on this feature alone
  • Automated assessment tools enable extraction of existing configurations
  • Schedule software deployments for nighttime hours and end worker downtime
  • Optimize configurations and settings on desktops for peak performance
  • Reduce the time required to complete installation or migration

Migration of Operating Systems & Applications

  • Get the flexibility and simplicity you need to immediately deploy or migrate to new OS and other new technologies
  • Save administrator’s time and focus so that they can invest it elsewhere
  • Eliminate end user downtime and inconvenience normally associated with migrations

Asset Inventory Management

  • Reduce planning, audit, and management of service agreements and software licensing with accurate asset inventories
  • Reduce the time needed to inventory and analyze PCN assets
  • Improve the accuracy of asset inventories
  • Gain environment stability
  • Eliminate the risk of dependence on one or two key individuals

Automated Hardware Additions & Replacements

  • Quickly and easily bring new computers online by using the Inheritance Model to replicate the desired software and configurations already in use
  • Add user specific menus
  • Reduce administrative time and cost for initial setup and installation
  • Ramp up end users to productivity quickly and with a process familiar throughout the organization

Remote Control & Remote Management

  • Reduce problems with IT Works PCN Lockdown and Remote Management
  • Troubleshoot problems from any point on the network
  • Reduce or eliminate administrative travel time and costs
  • Eliminate interruption to operators for problem identification and resolution

Smart Packaging

  • An IT Works PCN Package is a complete set of instructions, including the software installation executable file, and all necessary configuration settings required to install software on a computer unattended
  • Packaged software can be deployed on a variety of systems
  • Smart packaging is superior to “disk imaging” which only copies a static image but does not provide a customized installation

"Walk Up & Use" Desktops

  • Gain flexibility when users can work from any point on the network, without taking their computers with them
  • Ensure consistent services and behavior from all network computers regardless of physical location

Enhanced Security administration

  • Automate the installation of operating systems, hardware components, and software applications to stay current with patches and enhancements
  • Grant only “Read and Execute” access to the file system and computer registry
  • Create a consistent user environment throughout the organization with embedded policies and permissions
  • Policies can add additional features including the ability to limit access to certain system areas like the control panel, and how application settings have been configured, e.g., default user path for saving documents

Disaster Recovery

  • Enhance operators confidence in the integrity of their applications and data
  • Eliminate downtime due to desktop repair or replacement
  • Save administrators time troubleshooting or rebuilding failed desktops

Integrated Help Desk

  • Greatly reduce the time spent to document and track support calls and requests
  • Improve support service to operators when problems do occur
  • Improve communications with operators for a more satisfied user community
  • Improve productivity of administrators and operators for reduced costs
  • Interface with popular help desk systems

Frequently Asked Questions:

How do I migrate my current process control system to an IT Works PCN environment?
IT Works PCN provides migration capabilities that allow your current PCN environment to be collected, modeled in IT Works PCN, validated, optimized, tested, approved and then deployed.
My company is installing a new process control system. Is now a good time to implement IT Works PCN?
IT Works PCN will deliver value regardless of the life cycle of your PCN. The process of installing a new PCN is one of the most labor intensive times and IT Works PCN will reduce the overall testing and deployment time by up to 80% and deliver a more consistent, reliable system.
What is anIT Works PCN “package”?
An IT Works PCN package is a complete set of instructions, including the software installation executable and all necessary configuration settings, required to install software on a computer.
Should I “package” all my software for IT Works PCN?
Yes. Packaging software will enable you to deploy software to a variety of computers and ensure that all software installations are configured properly.
Who creates the “packages”?
SMT has a portfolio of software applications that are already packaged. For software that is not currently packaged, please contact SMT. New packages can be created upon request. Packages are currently available for Honeywell and Aspentech process control systems.
What Technical certifications are required?
IT Works PCN does not require certification. IT Works PCN is designed so that users with varying degrees of experience can be productive team members. The integrated nature of IT Works PCN allows new IT staff members to add value to the organization sooner and with less training.
Is IT Works PCN only for large companies?
IT Works PCN delivers value to any size company. The ability to streamline the support operations is always useful. In either a large or small organization, the IT support staffs always to have more than enough to do.
How many computers can be managed?
IT Works PCN will support any number of networked computers. Both large and small deployments will realize a significant ROI.
Will IT Works PCN save me money or time?
IT Works PCN allows the engineering and support staff to perform support tasks more efficiently and significantly reduce support delays. In addition, the consistent builds delivered by IT Works PCN create a reliable product so support requests will be reduced. When a problem does occur, resolution is expedited.
What operating systems are supported by IT Works PCN?
Microsoft Windows 10, Microsoft Windows 8.1/8, Microsoft 7. IT Works PCN supports Microsoft Active Directory, Network Operating System (NOS), MicrosoftWindows .NET.
What software applications are supported by IT Works PCN?
Any windows based software including operating system drivers.
Why does SMT suggest a “lockdown” security model?
The Lockdown feature in IT Works PCN enhances security by eliminating the possibility that someone can add software or change configurations to a work station. This capability provides a more secure environment that prevents tapering.
How do I deploy a single application to one or many computers?
Using the ManagER interface, the IT Works PCN administrator, right clicks on a computer, drag the software package(s) to the desired computer and select Deploy. Within minutes the software will be deployed to the selected computer or groups of computers.
Why is the inheritance feature beneficial?
Software can be deployed to a group, e.g., Active Directory Organizational Unit (OU) and all member computers of the OU will be configured with the specific software. With IT Works PCN, building and deploying a Common Operating Environment (COE) is as simple as dragging and dropping application packages.
Is disaster recovery important?
What will you do when a hard disk fails? Replace the drive and rebuild the system. But what software was installed on the failed disk drive? With IT Works PCN simply, boot the computer using a PXE or boot CD, IT Works PCN will recognize the system and rebuild in a matter of minutes to the exact configuration prior to the failure.
Can a remote helpdesk center use IT Works PCN to support our users?
Yes, your remote Help Desk staff can do many of the routine support tasks including deployment of software to remote locations.
Why is IT Works PCN better than image or cloning technologies?
IT Works PCN is a complete solution for system deployments, software delivery, disaster recovery, remote management, system lock-down and more - in one single software solution. IT Works PCN installs the software “native” to a machine so the software is configured specifically for that hardware and that user. Image technology will deploy a single snapshot or image of a system configuration and copy that same image to multiple computers. A disk image that is copied onto another computer does not allow for any hardware or configuration difference so the system will not deliver optimum performance. IF changes are made to the configuration, then a new disk image must be deployed.
How many computers can be managed by a single management station?
IT Works PCN can manage an unlimited number of computers.
Can users change the system configuration or install software?
We recommend that all customers use the lock-down security model so that a user has only user access to the system. Lock-down prevent someone from installing software or making system changes without the required permissions.
How are updates applied to computers? How about remote computers?
IT Works PCN uses an internal process called SystemSync. The administrator will schedule or initiate updates or changes in software or system configurations. IT Works will distribute these changes as prescribed in the IT Works PCN database.
Are mobile users supported with IT Works PCN?
Yes, IT Works PCN supports mobile users, servers, and desktop systems. Bandwidth constrained computers can be managed with a CD-ROM/DVD/USB drive. Many choices are available and IT Works PCN can adapt to meet your specific requirements.

Product Demonstration Videos (Honeywell Experion Builds)

Please note these videos show the some of the capabilities of the IT Works suite, namely the automated build of a sample system. They are presented at 10x normal speed.

Honeywell Experion ESV Build

IT Works is used to perform a complete customer build of an Experion Server. The user can define if it is a non-redundant node or one of a pair of redundant servers. This video shows the Experion install, Joining the Domain, Installing patches/updates, all customer applications, and customizing for the customer.

Normal Speed Video
Links to Videos
Process Description
  • LAN Build
  • Computer is configured in Architecter for Experion, Experion Patches, Update Manager and Other Applications.
    • Identified by the MAC Address
    • License Keys for software are assigned
    • Computer state is set to Build
  • Booting from PXE: The PXE Service communicates with our server to determine the state.
  • The WinPE Boot environment determines the State of the computers and starts the build process if instructed by the State value.
  • Starting the Build Process
  • Initiate the Build
    • Formatting the drive
    • Install Operating System/Experion from a local server
    • Reboot
  • First Logon Phase
    • Load the IT Works client agent and local tools
    • Setup the Auto Logon Account
    • Add Auto Run for the System Build and other processes (MSRA, etc.).
    • Reboot
  • Build Phase
    • Scan through the assigned application and management processes and execute the items designated for the selected computer based on a variety of indicators.
    • User is NEVER prompted for source (CD/DVD, etc).
    • Software is copied from IT Works Servers Only.
  • Clean Up Phase
    • Remove all the Auto Run entries.
    • Remove the Auto Logon entries.
    • Remove build scripts.
    • Reboot for final settings implementation.
  • Complete

Honeywell Experion Flex Build

IT Works used to perform a complete customer build of a Flex Station. This video shows the Experion install, Joining the Domain, Installing patches/updates, all customer applications, and customizing for the customer.

Normal Speed Video
Links to Videos
Process Description
  • LAN Build
  • Computer is configured in Architecter for Experion, Experion Patches, Update Manager and Other Applications.
    • Identified by the MAC Address
    • License Keys for software are assigned
    • Computer state is set to Build
  • Booting from PXE: The PXE Service communicates with our server to determine the state.
  • The WinPE Boot environment determines the State of the computers and starts the build process if instructed by the State value.
  • Starting the Build Process
  • Initiate the Build
    • Formatting the drive
    • Install Operating System/Experion from a local server
    • Reboot
  • First Logon Phase
    • Load the IT Works client agent and local tools
    • Setup the Auto Logon Account
    • Add Auto Run for the System Build and other processes (MSRA, etc.).
    • Reboot
  • Build Phase
    • Scan through the assigned application and management processes and execute the items designated for the selected computer based on a variety of indicators.
    • User is NEVER prompted for source (CD/DVD, etc).
    • Software is copied from IT Works Servers Only.
  • Clean Up Phase
    • Remove all the Auto Run entries.
    • Remove the Auto Logon entries.
    • Remove build scripts.
    • Reboot for final settings implementation.
  • Complete

Honeywell Experion ES-C Build

IT Works used to perform a complete customer build of a Console Station. Loading Experion This video shows the Experion install, Joining the Domain, Installing patches/updates, all customer applications, and customizing for the customer.

Normal Speed Video
Links to Videos
Process Description
  • LAN Build
  • Computer is configured in Architecter for Experion, Experion Patches, Update Manager and Other Applications.
    • Identified by the MAC Address
    • License Keys for software are assigned
    • Computer state is set to Build
  • Booting from PXE: The PXE Service communicates with our server to determine the state.
  • The WinPE Boot environment determines the State of the computers and starts the build process if instructed by the State value.
  • Starting the Build Process
  • Initiate the Build
    • Formatting the drive
    • Install Operating System/Experion from a local server
    • Reboot
  • First Logon Phase
    • Load the IT Works client agent and local tools
    • Setup the Auto Logon Account
    • Add Auto Run for the System Build and other processes (MSRA, etc.).
    • Reboot
  • Build Phase
    • Scan through the assigned application and management processes and execute the items designated for the selected computer based on a variety of indicators.
    • User is NEVER prompted for source (CD/DVD, etc).
    • Software is copied from IT Works Servers Only.
  • Clean Up Phase
    • Remove all the Auto Run entries.
    • Remove the Auto Logon entries.
    • Remove build scripts.
    • Reboot for final settings implementation.
  • Complete

Product Demonstration Videos (Yokogawa CENTUM VP builds)

Yokogawa CENTUM VP Build

IT Works is used to perform a complete customer build of an CENTUM VP Server. The user can define all aspects of the node's configuration. This video shows the CENTUM VP install, Joining the Domain, Installing patches/updates, all customer applications, and customizing for the customer.

Normal Speed Video
Links to Videos
Process Description
  • LAN Build
  • Computer is configured in Architecter for CENTUM VP, CENTUM VP Patches, and Other Applications.
    • Identified by the MAC Address
    • License Keys for software are assigned
    • Computer state is set to Build
  • Booting from PXE: The PXE Service communicates with our server to determine the state.
  • The WinPE Boot environment determines the State of the computers and starts the build process if instructed by the State value.
  • Starting the Build Process
  • Initiate the Build
    • Formatting the drive
    • Install Operating System from a local server
    • Reboot
  • First Logon Phase
    • Load the IT Works client agent and local tools
    • Setup the Auto Logon Account
    • Add Auto Run for the System Build and other processes (MSRA, etc.).
    • Reboot
  • Build Phase
    • Scan through the assigned application and management processes and execute the items designated for the selected computer based on a variety of indicators.
    • User is NEVER prompted for source (CD/DVD, etc).
    • Software is copied from IT Works Servers Only.
  • Clean Up Phase
    • Remove all the Auto Run entries.
    • Remove the Auto Logon entries.
    • Remove build scripts.
    • Reboot for final settings implementation.
  • Complete
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